Urgent and emergency services
Severe and persistent or episodic presentations, often with complex multi-agency needs; other severe conditions that include high level of risk, disability or complexity.
Intensive team-based specialist assessment and intervention (state mental health services) with involvement from a range of different mental health professionals including case managers, psychiatrists, allied health workers, and GPs.
Moderate mental illness
Structured, reasonably frequent and intensive interventions.
Community supports such as peer support or social participation and/or lifestyle interventions.
Mild mental illness
Services designed to be accessed quickly, minimal need for formal referral, provided through a range of modalities and involve few short sessions.
Routine social supports (family and friends) and supports targeting situational stressors eg financial issues.
Community resilience, connection and support
Services designed at a local level to support community members such as: Neighborhood houses, Rotary Groups, CWA, Youth Groups, Church Groups, etc.
Mild psychological distress
Services designed to prevent the onset of illness, or prevent further escalation, and focused on supporting symptom self management.
Routine social support (family and friends) and supports targeting situational stressors eg financial issues.
Self help management and access to online information and support.
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If you need urgent help, phone 000 or Lifeline on 131 114
The Psychological Therapy Service and the Primary Mental Health Clinical Care Coordination service provides different levels of care based on client needs and is available to community members of all ages.
These Primary Health Network (PHN) mental health services are available in all regions (Alpine, Towong, Wodonga, Indigo, Mansfield and Wangaratta).
Anticipated wait times: Usually 0-4 weeks (varies based on need and service)
Costs: No cost associated
Targeted cohorts included: CALD, Aboriginal & Torres Strait Islanders, Children, Youth, Mental Health, Disability, Older Adults (65+) & LGBTQA+
Click here for more information on Tiers.
A GP referral is required for this service. For more information, please click here. To speak to our intake team, please call 1300 514 811, extension 1.
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