NavSpace – Support Services in North East Victoria

If you need urgent help, phone 000 or Lifeline on 131 114.

Emergency Recovery Victoria (ERV)

Emergency Recovery Victoria (ERV)

The recovery hotline is a single state-wide number, 1800 560 760, that Victorians impacted by disasters can call for help.

Emergency Recovery Victoria (ERV) connects individuals, families, communities, businesses and regions to rebuild and recover after a disaster.

Service Type

  • Tier 4: Community Support Service

Click here for more information on Tiers.

The Emergency Recovery Victoria team can assist you with information about bushfires, flooding and other emergencies.

Staff can help with accessing:

  • A recovery support worker
  • Mental health and wellbeing support
  • Financial counselling
  • Information on available payments
  • Clean-up and rebuild support.


  • Disaster Support

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