NavSpace – Support Services in North East Victoria

If you need urgent help, phone 000 or Lifeline on 131 114.

Gateway Health – Positive Parenting Telephone Service (PPTS)

Gateway Health – Positive Parenting Telephone Service (PPTS)

This state funded program provides parents with online support modules, information and phone consultations with a trained Parent Educator over a 6-10 week period.

Appointments are available during the day Mon-Fri and evenings Wed & Thurs. Topics include building positive relationship with children, setting rules and limits, help to manage everyday behaviour problems and how to teach new skills.

Anticipated Wait Times: 2-3 weeks
Costs: Free Service
Targeted Cohorts Included: Family focused service, carers & guardians (specifically fathers & grandparents caring for their grandchildren)

Service Type

  • Tier 3: Mild Intensity Services
  • Tier 4: Community Support Service

Click here for more information on Tiers.

Services provided through this program include

  • General Community Services
  • Parent Education and support for families


  • Resides in Victoria
  • For parents, grandparents and carers of children aged between 2 -12 years

How do I refer?

To enrol or for more info please call 1800 880 660 or you can email persons details to and our intake team will contact them.


  • Financial Counselling
  • Youth and Family Services

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